Frequently Asked Questions
Everything you need to know about ClubFellow.
Getting Started
How do I create a club?
Download the ClubFellow app, create an account, and tap "Create Club." Your club is live immediately on the Free plan — no payment required to get started.
How do members join?
Share your club's unique 6-character Join Code — drop it in your WhatsApp group or anywhere you already communicate. Members paste it into the app and are added instantly. You can also invite members directly by email from within the app.
What kind of clubs is ClubFellow built for?
Any organised community with a recurring membership. Sports and fitness clubs, automotive clubs, mind sports and hobbies, cultural and civic organisations, professional groups, arts communities — if you have members, dues, and events, ClubFellow is built for you.
What devices does it run on?
ClubFellow is available on iOS and Android. There is no separate web app — the experience is designed to be fully mobile.
Features
How does the voting system work?
Admins create a poll with a question and any number of options. Each member gets exactly one vote, enforced by the system. You can control whether results are visible before voting, after voting, or only once the poll is closed.
Is there a limit on how many events I can create?
No. Events are unlimited on all plans. You can schedule as many meetups, trainings, workshops, or general assemblies as your club needs — past events stay in the record so your history is never lost.
What are Membership Plans and Perks?
You can define multiple membership tiers — for example, a Standard and a Premium plan at different prices. Each plan can have its own set of Perks: benefits, discounts, or access rights visible only to members on that plan.
What is the Member Directory?
A searchable list of members who have chosen to be visible. Members opt in themselves and can add profile links to any social or professional platform. No member appears without their explicit consent.
Can I have more than one admin?
Yes, on the Pro plan. Pro clubs can have multiple admins — promote any member to admin and demote them back at any time. The Free plan includes a single admin account. The only universal restriction is that you cannot remove the last remaining admin from a club.
What analytics does ClubFellow provide?
Pro clubs get a live dashboard with member count trends, average event attendance rate, and poll participation rate over a rolling 30-day window. An engagement indicator flags members who haven't been active recently, so you can reach out before they drift away.
Payments & Pricing
What is the Free plan?
The Free plan gives you full access to all core features for clubs up to 100 members. No credit card required. You only upgrade to Pro when you need more than 100 members or Pro-only features like multiple admins, deep analytics, bulk notifications, or CSV export.
What does Pro cost?
Pro is €7/month or €65/year — the annual plan saves you 22%. It unlocks unlimited members, multiple admin accounts, deep analytics, bulk push notifications, CSV member export, white-label member cards, and priority support.
Who pays the member subscription?
Each member pays their own dues directly through the app via Stripe Checkout. The admin sets the price and billing period (monthly or yearly); members pay independently. You never chase payments manually.
What happens if a member doesn't renew?
The system notifies the member as their membership approaches expiry. If they don't renew, their access is restricted automatically. Their record is kept in case they rejoin later — nothing is permanently deleted.
What are the transaction fees on member payments?
Member payments include a 1.5% platform fee (minimum €0.80, maximum €1.50 per transaction), plus Stripe's standard card processing fees. There are no hidden charges for club admins.
Are payments secure?
Yes. All payments are processed through Stripe, a PCI-DSS certified payment provider. ClubFellow never stores card details — members pay directly through Stripe's secure checkout flow.
Privacy & Data
Does ClubFellow show ads or sell data?
Never. ClubFellow is ad-free by design. We do not sell, profile, or share member data with any third party. The platform is funded by Pro subscriptions and a small fee on member payment transactions.
Who owns the club's data?
Your club does. We store data on your behalf to run the service, but we have no claim over it. You can export your member list from the app at any time.
Can a member delete their account?
Yes. Any member can permanently delete their account from within the app. This erases all personal information in compliance with GDPR. Payment records are retained for legal and accounting obligations, but all personal identifiers are removed.
Is ClubFellow GDPR-compliant?
Yes. ClubFellow is built for the European market and follows GDPR requirements — including the right to erasure, opt-in consent for the member directory, and data minimisation principles.